崗位職責/職位描述

· reets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

· 隨時以友好的態(tài)度與客人打招呼，為客人提供幫助，盡量用客人名字稱呼客人。

· Registers and rooms all arrivals according to established procedures

· 按照酒店的程序，為所有到達客人登記及安排房間。

· Maintains intimate knowledge of departmental standards and procedures

· 詳細了解部門標準及程序。

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

· 為客人登記、結賬及更換房間，按照預定部要求，確保把所有數據完整輸入酒店電腦系統(tǒng)。

· Maintains cashier float and ensures accurate daily report of all money received

· 維持現金流動，確保收到現金的準確性。

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange

· 為酒店客人兌換個人或旅游支票，協助客人兌換現金。

· Responsible and attends to guest’s request of using the service of safety box at all times

· 通過保險箱服務，滿足客人要求。

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
·了解所有特殊促銷程序，例如;季節(jié)性套餐、常旅客計劃以及洲際酒店集團忠誠度計劃。

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