Overview (https://www.guidepost.hk)

The primary responsibility of the Inquiries Assistant is to manage inbound
inquiries from prospective parents and guide them to the appropriate campuses
and programs within our network. This role requires exceptional communication
skills and a warm, approachable manner to effectively convey the benefits of
our educational programs. The Inquiries Assistant is the first point of contact
for interested families, serving as a resource and trusted guide for parents as
they navigate the inquiries process and identify the right school for their
children. This person is part of a team that is responsible for the first part
of the journey, from the initial inquiry through the point the prospective
family is ready for a campus visit.

This person works on our Marketing team, tracking data from conversations with prospective parents in our Microsoft Dynamics CRM, and collaborating closely
with our Admissions team, Parent Experience team and campus leaders, as well as with other teams across our Shared Services including Operations to continually improve the experience for prospective parents.

If you are passionate about education and excited about working in an
entrepreneurial environment, this role is for you.

Ensure an Excellent Initial
Experience for Prospective Parents:

· Respond
to incoming inquiries from across the region via different channels including
phone, email, WhatsApp, and social media

· Leverage
resources from across our team to provide accurate information to parents in an
easily understandable way

· Get
to know and understand parent concerns and questions about our services,
sharing this information with colleagues on the Marketing team to continually
improve our messaging
to families

Support Continual
Improvement of Inquiries Process with Accurate Data:

· Assist
in processing and updating records in Microsoft Dynamics CRM to ensure they are
accurate to enable more robust analysis and tracking

· Work
together with Parent Experience and Admissions teams to meet school enrollment
criteria and requirements

· Leverage
data in our school management system to drive better admissions outcomes

· Guide
families to the appropriate resources and tools to schedule visits such as
tours, trials, and events, and liaise with campus teams to drive positive visit
experiences for families

· Support
the day-to-day operations for the Marketing team with administrative and other
tasks and projects as needed