Work Location: Shanghai
Work Schedule: 4-5 days per week.
Job Description:
· Assist IT managers to handle all IT related matters, both internally and externally.
· Provide IT support and advice to users.
· User account management of all IT related accounts upon staff movement.
· Research, diagnose, troubleshoot, and identify solutions for responsible IT related issues.
· Maintain and support network and IT systems in office and/or the regional hubs, including server
room equipment such as servers and network equipment; user equipment such as desktops,
laptops, and mobile devices (company owned and BYOD); peripheral equipment such as printers,
scanners, faxes, and multi-function devices.
· Help in IT procurement.
· Take IT inventory and document accordingly.
Qualification and Experience:
Bachelor degree or above, computing major is preferred
· Familiarity with Microsoft products. Relevant industry certification will be an advantage.
· Hands-on experience with Windows OS environments.
· Proven knowledge and experience in end user and technical support.
· Good understanding of computer systems, mobile devices and other tech products.
· Familiarity with remote desktop applications and help desk software (eg. Citrix Virtual Desktop).
Competencies:
· Good logical thinker and strong trouble shooting skills to diagnose and troubleshoot all IT related
technical issues.
· Ability to provide step-by-step technical help to end users, both written and verbal.
· Fluency in local language. Adequate English communication ability (both written and oral) is
expected to understand English instructions and to communicate with expatriate end users.
· Patience, good attitude and flexible in dealing with users is essential.
· Ability to prioritize and manage several open issues at the same time.
· Ability to handle occasional pressure, especially during business peak seasons.
· Must be a careful person in both system installation and IT documentation.
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